At Backcountry, our mission is to connect people to their passions. Our five online stores—Backcountry, Level Nine Sports, Competitive Cyclist, MotoSport, and SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, a superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.

The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills.

Backcountry is seeking a highly motivated and organized Retail Store Assistant Manager to assist our Retail Manager in the daily operations of our brick-and-mortar retail store. The ideal candidate will be passionate about the outdoors and have experience in retail management, as well as excellent communication and customer service skills. 

This role is challenging – above and beyond the day-to-day responsibilities, you’ll have a big role within a fast-paced team.

This position will report into the Retail Store Manager.

### What you get to do every day:

Assist the Store Manager in managing the day-to-day operations of the retail store, including inventory management, visual merchandising, and customer service

Ensure that the store is always clean, organized and well-stocked

Assist the Store Manager in opening and closing the store

Ensure the store is properly secured and alarm systems are functioning correctly

Manage cash and credit card transactions, and perform daily cash reconciliations

Maintain accurate inventory levels, conduct regular inventory audits, and report any discrepancies to the store manager

Train and supervise retail staff to ensure they are knowledgeable about all processes and the products we sell and provide exceptional customer service

Protect store assets following loss prevention and safety standards

Develop and maintain relationships with customers to build customer loyalty and repeat business

Assist in the development and implementation of marketing and promotional activities to increase sales

### What you bring to the role:

2-3 years of experience in retail management

Passion for outdoor activities and knowledge of outdoor gear and apparel

Excellent communication and customer service skills

Ability to work in a fast-paced environment and manage multiple priorities

Strong leadership and team management skills

Knowledge of retail operations, inventory management, and visual merchandising

Proficiency in Microsoft Office and point-of-sale systems

Ability to work flexible hours, including holidays, evenings and weekends

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to [email protected].

It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected].

Retail Store Assistant Manager

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