Customer Support – Streaming Services - Onsite

Job Description

In this position, you will use your strong interpersonal and problem-solving abilities to respond to incoming calls, texts and emails; answer questions; build rapport; and resolve issues in a timely manner. 

 What we offer:

• Hourly rate and paid training
• Medical, dental and vision benefits plus added benefits such as 401k and generous paid time off
• Additional pay incentives as well as monthly rewards & recognition programs
• Promote from within opportunities – 80% of our frontline leaders began their careers at Sutherland as agents
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
• An opportunity to build a fulfilling career surrounded by supported peers, trainers and manager

Qualifications

• At least one year of customer service experience
• Excellent communication, interpersonal and problem-solving skills
• The ability to learn quickly, to thrive under pressure and to be flexible in a high volume, fast-paced environment
• Self-motivated, accountable and goal oriented
• Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
• Strong problem-diagnosis and problem-solving skills
• Technical support experience and a background working with CRM applications are a plus

Additional Information

Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for close to 40 years. Recently re-certified as a Great Place to Work, we partner with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.