Job Description
To support the Commercial Markets team by providing a proficient reception and telephonic function. To ensure the understanding of the risks associated with the handling of customer information.
Qualifications
Type of Qualification: Secondary/High school/A levels/Matric
Field of Study: Not applicable
Experience Required
Relationship Banking (Client Coverage)
Business & Commercial Banking
1-2 years
Knowledge of the Code of Banking Practice. Product knowledge. General knowledge of products offered by the bank. Knowledge of the functions performed by the Commercial Centre suite.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Checking Things
- Documenting Facts
- Embracing Change
- Establishing Rapport
- Examining Information
- Following Procedures
- Interacting with People
- Managing Tasks
- Meeting Timescales
- Producing Output
- Team Working
Technical Competencies:
- Attitude of Customer Experience
- Customer Reception and Channelling
- Heart of Customer Experience
- Mind of Customer Experience
- Telephone Caller Handling
Other open roles at Standard Bank Group(6)
The Standard Bank group is a leading financial services provider that supports Africa’s growth and development.
Key team members
Jason Marsden
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